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Troubleshooting

Resolve common Tidyboard problems

Work through loading, access, stale-data, form, and integration issues before reporting a bug.

First checks

  1. Read and preserve the visible error message.
  2. Confirm the device has a working network connection.
  3. Check that you are in the expected household and account.
  4. Retry the specific action once.
  5. Reload the page if the displayed data appears stale.

Report a useful bug

Include the page or action, what you expected, what happened, the approximate time, and safe reproduction steps. Remove personal data, tokens, credentials, and private financial details.